As Group Executive – Member Experience, Paul makes a valued contribution to our leadership team through the development and implementation of Hostplus' strategy, business plans, stakeholder and policy engagement, product development and operational service delivery.

Paul principally provides key executive strategic leadership, development and management of our Member Experience division, and is responsible for the achievement of high-quality experiences and outcomes for Hostplus' members, employers and stakeholders. His portfolio encompasses product, platforms, retirement solutions and financial planning and advice.

Paul leads a talented team dedicated to ensuring that, as one of Australia’s most trusted superannuation brands, Hostplus is at the forefront of delivering market-leading products and services to members, employers and stakeholders. The team works hard to ensure these products and services are, at all times, high performing, compliant and member-focused, to achieve key outcomes in alignment with Hostplus' broader strategy.

As Hostplus’ Group Executive responsible for its business growth, key strategic client relationships and financial planning and advice portfolios, Paul is instrumental in leading Hostplus' efforts to identify and secure new-to-Hostplus business growth opportunities, deliver high-quality account management services to our key employer stakeholders and timely and valued financial guidance and advice to our members.

With extensive experience in superannuation and the financial services industry across a range of business disciplines, Paul has an in-depth understanding of the dynamics of successful organisations. He has held C-suite and senior executive roles in both public and private sectors, including chief executive, executive director and group executive positions in several of Australia’s best known and performing superannuation and pension funds. Prior to that, he enjoyed a 13-year career in the Australian Public Service in which he held a number of senior officer roles in central agencies and contributed to the development and delivery of retirement income policies, initiatives, multi-agency programs and national information and education campaigns.

Paul is a graduate of the Harvard Business School’s Leadership Development Program and holds formal qualifications in financial planning and management.

Roles  and responsibilities

Group Executive – Member Experience

• To lead Hostplus’ key employer and member relationship management and retention initiatives, activities and programs
• To lead new business development and growth initiatives, focussed on key strategic accounts through existing distribution channels and identifying and securing new streams of growth and retention opportunities for the Fund through its PST
• To design and deliver Hostplus' member education program
• To lead and manage the provision of end-to-end financial planning and advice solutions and services for Hostplus’ various market segments
• To contribute to Hostplus’ product strategy and suite, service delivery and business insights
• To lead the development of retirement-specific solutions and strategy development for post-retirement risk management and mitigation, and provide internal post-retirement subject matter expertise
• Provide external advice and intermediary engagement and support services (ie. external advisers, accountants, SMSF intermediaries and trustees)
• To undertake stewardship, development and management of Hostplus’ direct investment (Choiceplus) and SMSF investment (Self-Managed Invest) platforms 
• In conjunction with other Responsible Managers under Hostplus’ Australian Financial Services Licence, be accountable and responsible for significant day-to-day decisions and oversight of the ongoing provision of Hostplus’ financial products and services
• To represent Hostplus in relevant retirement policy development and advocacy forums

Year of appointment

• 2011

Qualifications and memberships

• Program for Leadership Development, (Executive Education), Harvard Business School
• Diploma of Management (Financial Services), Macquarie University
• Diploma of Financial Planning, Deakin University
• Fellow, Australian Institute of Superannuation Trustees (AIST)
• Fellow, Association of Superannuation Funds of Australia (ASFA)
• Board Director, Fund Executives Association Ltd (FEAL)
• Member, Super System Design Policy Council, ASFA
• Member, Fund Advisory Panel, ASFA

Experience

• Hostplus Group Executive – Retirement Solutions and Advice
• Hostplus Group Executive – Business Growth, Client Relationships, Products and Advice
• Hostplus Executive Manager, Member and Employer Relationships
• Chief Executive Officer, Military Super
• Deputy Chief Executive Officer, Australian Reward Investment Alliance
• Deputy Executive Director, Motor Trades Association of Australia
• Senior officer roles in the federal departments of Finance, Defence, Attorney General's, Australian Taxation Office (ATO) and Commonwealth Superannuation Corporation